In what capacity can GBG Law assist me with securing a fair resolution from a government organisation whilst avoiding Court?
Where a potential Client comes to us and asks for assistance, we first look, wherever appropriate to attempt to resolve problems informally. At this stage, we do not charge Correspondence Account Holders (the subject of the complaint). If the subject of the complaint does not resolve the complaint fairly, we will assist Clients to pursue the formal complaints process. If the formal complaints process does not work, we will then escalate the case to the Ombudsman or to a Court of Tribunal. If the case is significantly urgent, we will look to assist you with taking the case to Court urgently. In the first instance, we can assist you with the paperwork.
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New and Potential Clients
If you are a new or potential client, You could submit a General Enquiries form by clicking here. You can also telephone the GBG Law New Clients Team on 03303 501261 and select option 1.
If you are a current Client, you could submit an Existing Client form by clicking here. You can also telephone the GBG Law Existing Client's Team on 03303 501261 and select option 2.
If you are a current Complaint Subject, you could submit a Complaint Subject form by clicking here. You can also telephone the GBG Law Complaint Subject's Team on 03303 501261 and select option 3.
General Helpful Information
The GBG Law Contact Centre is open between 11am and 6pm, Monday - Friday. All calls from landlines and mobiles in the UK are charged at the local rate and may be recorded for legal, security and training purposes. Outside of these times, a secure voicemail facility is available. Our telephone systems will also provide the facility for you to leave a voicemail if we have not been able to answer your call within 5 minutes. You can also fax the team on 03303 500754. If you choose to send a fax, please let us know which department your fax is intended for on your fax cover sheet. We do not accept service of legal documents by fax or otherwise.