Do we charge Clients for our assistance?

No, we don't in the majority of circumstances. Legally, we have an entitlement to claim back our fees for the costs of assisting you alongside our expenses. We do not intend and nor do we make a profit. Initially, the invoice will be in your name. If you agree to cooperate with us in pursuing the debt from the subject of the complaint (Correspondence Account Holder), and we are not successful, we will not enforce fees to our Clients. If our Client's are persistently uncontactable at the end of the case, are persistently and unreasonably uncontactable during the case, or you are unreasonable in your behaviour towards us, we have a right, under all and every circumstance to terminate our support and in some circumstances to pursue you for costs related to our work for you and associated expenses. Any services invoiced for never amount to legal advice.

Not found what you are looking for?

New and Potential Clients

If you are a new or potential client, You could submit a General Enquiries form by clicking here. You can also telephone the GBG Law New Clients Team on 03303 501261 and select option 1.

Existing Clients

If you are a current Client, you could submit an Existing Client form by clicking here. You can also telephone the GBG Law Existing Client's Team on 03303 501261 and select option 2.

Complaint Subjects

If you are a current Complaint Subject, you could submit a Complaint Subject form by clicking here. You can also telephone the GBG Law Complaint Subject's Team on 03303 501261 and select option 3.

General Helpful Information

The GBG Law Contact Centre is open between 11am and 6pm, Monday - Friday. All calls from landlines and mobiles in the UK are charged at the local rate and may be recorded for legal, security and training purposes. Outside of these times, a secure voicemail facility is available. Our telephone systems will also provide the facility for you to leave a voicemail if we have not been able to answer your call within 5 minutes. You can also fax the team on 03303 500754. If you choose to send a fax, please let us know which department your fax is intended for on your fax cover sheet. We do not accept service of legal documents by fax or otherwise.

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