I have a disability or an accessibility problem getting through to GBG Law - do you have any arrangements in place to assist me?

Yes, we do. If you call our normal telephone number but dial 888 upon the automated system (IVR) answering, you will be transferred through to an Assistance Operator who will route your call. Unfortunately, we do not yet have a textphone system but please feel free to complete a contact form if you do not find the answer to your question in our FAQs section first. If this system is abused to bypass our normal telephone queues, we will transfer you back to our main IVR without exception. This is because we must be fair to those on low incomes contacting us and queuing to be transferred to an International Contact Centre Representative who may very well be trained in processing calls and enquiries for multiple departments within GBG Law.

Not found what you are looking for?

You could submit a General Enquiries form by clicking here.

New and Potential Clients

If you are a new or potential client, you can also telephone the GBG Law New Clients Team on 03303 501261 and select option 1. If you have difficulties arising from an accessibility problem or a symptom of your disability, you can dial 888 from any menu whilst GBG Law is open.

Existing Clients

If you are a current Client, you could submit an Existing Client form by clicking here. You can also telephone the GBG Law Existing Client's Team on 03303 501261 and select option 2. If you have difficulties arising from an accessibility problem or a symptom of your disability, you can dial 888 from any menu whilst GBG Law is open.

Complaint Subjects

If you a current Complaint Subject, you could submit a Complaint Subject form by clicking here. You can also telephone the GBG Law Complaint Subject's Team on 03303 501261 and select option 3. If you have difficulties arising from an accessibility problem or a symptom of your disability, you can dial 888 from any menu whilst GBG Law is open.

General Helpful Information

The GBG Law Contact Centre is open between 11am and 6pm, Monday - Friday. All calls from landlines and mobiles in the UK are charged at the local rate and may be recorded for legal, security and training purposes. Outside of these times, a secure voicemail facility is available. Our telephone systems will also provide the facility for you to leave a voicemail if we have not been able to answer your call within 5 minutes. You can also fax the team on 03303 500754. If you choose to send a fax, please let us know which department your fax is intended for on your fax cover sheet. We do not accept service of legal documents by fax or otherwise.

< Click here to return to the FAQ Category